Government should collaborate with the public to operate efficiently and effectively, Deputy Director of the University of Namibia’s Multidisciplinary Research Centre, Kletus Likuwa has said.
Likuwa made the remarks during the commemoration of Africa Public Service Day (APSD) at Nkurenkuru in the Kavango West Region on Wednesday.
He said collaboration is the only strategy which will allow public sector organisations to reach across all jurisdictions and significantly improve its ability to deliver service faster.
Likuwa, who made a presentation on the main theme of the event, said government can do this by establishing institutions that work jointly to serve as platforms to undertake research on citizens and business services that are needed.
The day was commemorated under the theme ‘Entrenching a citizen-centred service delivery culture: Partnering with the Youth for Africa’s transformation’.
He said national surveys on citizen and business satisfaction and their priorities could be done twice a year for improvement purposes as well as promote the use of common measurement tools to measure and benchmark the satisfaction of citizens.
“Established institutions are catalysts for sharing information, identifying common challenges, initiating research and gaining insight into the needs of the citizens,” said Likuwa.
Government is undertaking a Citizen Satisfaction Survey under the Office of the Prime Minister aimed at measuring the rate of satisfaction of public service delivery.
A stakeholders’ briefing on the findings is scheduled for the end of September.
Touching on the theme of the event, the academic said the theme is well placed at a time when African Union (AU) Heads of State have declared 2017 as a year of harnessing the demographic dividend through investment in the youth, thus directed that citizens should actively participate in the social and economic development of the country.
The two day event which is expected to end on Thursday was attended by the Prime Minister Saara Kuugongelwa-Amadhila, Secretary to Cabinet George Simataa and several members of parliament and governors of various regions.
APSD is celebrated on 23 June every year across Africa by AU member states to mark and appreciate the public service and recognise the positive contribution of public servants to the socio-economic development of their countries and the continent at large.
- Title: Government should collaborate with society
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- Date: 5:25 PM